Salesforce Customer Service apps

Customer service apps extend how support teams resolve requests and share answers. Compare the full case journey, from intake and routing to escalation, resolution and reporting on service quality.

320 apps in the directory. Ordered by AppExchange review count.

Browse Customer Service appsAll app categories
Case intake and routing
Customer self-service and knowledge
Escalations and service performance

Customer Service apps on the AppExchange

Compare the listings below, then open an app for its features, pricing plans, compatibility and publisher information.

  69. LitNim

    By CommonTeri Services

    Program and Participant Management for Direct Service Providers

    Rating
    5.0
    Reviews
    10
    Pricing
    Paid
    from $150 per company per yearView app: LitNim

  86. DateMaster

    By 4Convergence

    Best in Class User Experience and Improved Data Quality with all Dates

    Rating
    5.0
    Reviews
    6
    Pricing
    Paid
    from $100 per company per monthView app: DateMaster

  92. Aquant AI

    By Aquant, Inc.

    Agentic AI for professionals servicing complex equipment

    Rating
    5.0
    Reviews
    5
    Pricing
    Paid
    from $25 per user per monthView app: Aquant AI

  94. HomeKeeper

    By Grounded Solutions Network

    The Homeownership and Housing Counseling Program Manager

    Rating
    5.0
    Reviews
    5
    Pricing
    Paid
    from $2,500 per organization, per yearView app: HomeKeeper

  102. Email-to-Flow

    By Sproket Logic

    Why should Apex developers have all the fun? Flow enabled Email Services.

    Rating
    5.0
    Reviews
    4
    Pricing
    Paid
    from $5,000 per company per yearView app: Email-to-Flow

  168. WordMate

    By Vemicon

    Leverage AI to write your content and copy in minutes.

    Rating
    5.0
    Reviews
    1
    Pricing
    Paid
    from €99 per company per monthView app: WordMate

  195. Chatlayer

    By Sinch AB

    Build conversational experiences in any language, no coding required!

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from €3,499 per company per monthView app: Chatlayer

  218. Engage CTI

    By Local Measure

    Turn your Salesforce platform into a complete omnichannel contact center

    Rating
    Not rated
    Reviews
    0
    Pricing
    Free
    View app: Engage CTI

  224. FailSafe

    By Innovis Data Solutions

    Delivering fast and secure identity authentication

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from $100 per company per monthView app: FailSafe

  228. Fonada

    By Fonada

    Click to call Solution for Sales, Lead Generation and Customer Support

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from $8 per user per monthView app: Fonada

  236. HeroChat

    By HEROFORGE

    AI-Powered multilingual tool for exceptional customer service.

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from €500 per company per monthView app: HeroChat

  241. Incidents

    By Enclude - Technology Donations and Solutions for Irish Charities

    Record incidents and the people involved

    Rating
    Not rated
    Reviews
    0
    Pricing
    Free
    View app: Incidents

  246. Journeyz

    By Journeyz

    Drive personalized product adoption for accelerated ROI and NPS.

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from $2 per accounts based per yearView app: Journeyz

  247. KeepIn Line

    By FLOW LINE INTEGRATION

    Anticiper vos risques projet, gérer vos plannings, missions et facturations

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from €30 per user per monthView app: KeepIn Line

  273. Q2 HDX

    By Q2

    Q2 Human Digital Experience for Salesforce

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from $2,000 per company per monthView app: Q2 HDX

  315. XMReality

    By XMReality

    Remote Visual Assistance - Integrate video calls for service and field work

    Rating
    Not rated
    Reviews
    0
    Pricing
    Paid
    from $25 per user per monthView app: XMReality

How to choose Customer Service apps

  • Test queues, escalation rules and service-level commitments.
  • Check the agent workflow with your existing Service Cloud setup.
  • Review customer access, knowledge permissions and reporting.

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Customer Service app questions

What do Salesforce Customer Service apps do?

Customer service apps extend how support teams resolve requests and share answers. Compare the full case journey, from intake and routing to escalation, resolution and reporting on service quality.

How should I compare Customer Service apps?

Test queues, escalation rules and service-level commitments. Check the agent workflow with your existing Service Cloud setup. Review customer access, knowledge permissions and reporting.

Where can I check pricing and compatibility?

Open an app listing to review its published pricing, supported Salesforce products and editions, and publisher details. Confirm current licensing, usage limits and implementation requirements with the publisher before purchasing.

Related Salesforce app categories