Axialys CCaaS
CTI, IVR, ACD real-time monitoring, NativePhone integration
By AXIALYSCustomer Service
- Rating
- 5.0
- Reviews
- 3
- Pricing
- Paid
- From €45 per user per month
- Listed since
- 2018
About Axialys CCaaS
Telephony for Contact Centers : CTI, IVR and ACD
With Axialys CCaaS, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, Omnichannel real-time monitoring, dialer, click-to-call, auto-dialing, call-recording, call-routing, call-queuing, advanced reporting, SMS sending, etc.
As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions.
The Axialys CCaaS-Salesforce integration improves the quality of every interaction in order to offer the best customer experience as possible.
Axialys CCaaS integrated to Salesforce, allow your company to :
. have a glance at your contact page before answering the call . click to dial to call your contact . log every conversation details in the Salesforce contact page . deliver Voice Flows by skills or priorities . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality
Highlights
- Our fully Cloud-based contact center solution, Axialys CCaaS is designed to optimally manage incoming and outgoing calls
- User -friendly, intuitive interface for 3 different management levels: agent, supervisor and administrator. Detailed real-time monitoring & statistical reports allowing you to monitor your call center
- Axialys provides cloud telephony as well as a cloud-call-center software. Telecom Operator and Editor, we have a complete control on our network, delivering a high level audio quality in voice interactions as well as a drastic cost reductions
Screenshots
Image 1 of 3
Pricing
Paid, from €45 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | €45 per user | Monthly |
Set up : from 3500 to 6000 euros
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 17, 2021
- Industries
- Professional Services
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English
- French
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