Aeon2 logo

Aeon2

Case Time Tracking & Agent Utilization for Salesforce

By Aeon2Agent Productivity

View on AppExchange(opens in a new tab)Publisher website(opens in a new tab)
Rating
5.0
Reviews
11
Pricing
Paid
From $40 per user per month
Listed since
2018

About Aeon2

Automatic Case Time Tracking for Salesforce Service Teams

Aeon2 helps Salesforce Service Cloud teams understand how support work actually happens.

Automatically track how human service agents spend time across cases, channels, and workflows—without timers or manual input. Gain visibility into true time per case, agent utilization, and workload distribution.

With this data, teams can improve staffing decisions, identify inefficiencies, reduce cost per case, and better understand operational performance inside Salesforce.

Used by enterprise teams, including Fortune 500 organizations, Aeon2 provides a reliable foundation for support operations and automation initiatives.

As a native Salesforce app, Aeon2 keeps all data within your Salesforce environment and integrates seamlessly with Service Cloud and Omni-Channel.

Highlights

  • Understand true time per case — not just status duration
  • Measure real agent utilization across queues and channels
  • See workload distribution across your support team
  • Identify inefficiencies and high-effort case types
  • Reduce cost per case with real effort data
  • Establish a baseline before AI and automation initiatives
  • Automatic tracking — no timers or manual input required
  • Native Salesforce app — no external data storage
  • Works seamlessly with Service Cloud and Omni-Channel

Screenshots

Automatic time tracking for Salesforce service teams — no manual input

Image 1 of 5

Automatic time tracking for Salesforce service teams — no manual input

Pricing

Paid, from $40 per user per month.

Aeon2 plans
PlanPriceBilled
Performance Edition$40 per userMonthly

Compatibility

Works with
  • Service Cloud
  • Health Cloud
  • Government Cloud
Requires
  • Service Cloud
Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Performance
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on April 9, 2018
Industries
  • Financial Services
  • Healthcare & Life Sciences
  • Professional Services
Languages
  • English

More Agent Productivity apps

The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.

All app categories