TeamViewer Remote Support and Access
By TeamViewer Germany GmbHAgent Productivity
- Rating
- 3.8
- Reviews
- 8
- Pricing
- Free to install
- Listed since
- 2016
About TeamViewer Remote Support and Access
Improve first-call resolution rate with high visibility of process KPIs
Advantages of using TeamViewer in your Salesforce Cloud:
REMOTE SUPPORT Send invites and start remote control sessions instantly from any Salesforce object.
UNATTENDED ACCESS Enhance your asset management by using TeamViewer to connect directly to your assets remotely.
NOTIFICATIONS Notifications make it easy to manage multiple sessions simultaneously, increasing efficiency.
SET E-MAIL TEMPLATES It’s easy to customize email templates depending on the screen and communication type.
REPORTING AND AUDITING Log any interaction with TeamViewer on the Salesforce object the connection was initiated from. Build reports and dashboards to gain KPIs on your support processes. The information includes connection time, participants, transferred files and audit events.
LIGHTING MODE APP This intuitive Lightning Mode app design makes it even easier to use TeamViewer on Salesforce.
TeamViewer’s reliable support team is there to help you with any problems you have using the app.
Highlights
- CROSS-PLATFORM REMOTE SUPPORT Remotely connect to any type of device whether it is an IT device or asset on the shopfloor instantly directly out of Salesforce, or support on tasks in the field requiring physical interactions by using Augmented Reality.
- BEST IN CLASS AUGMENTED REALITY SUPPORT Support your customers and field technicians by providing experts a see-what-they-see experience, executed and tracked in Salesforce using TeamViewers Augmented Reality platform.
- PROTECTING YOU IS TOP PRIORITY TeamViewer is serious about security, and puts customers and their clients first when it comes to protecting them with the latest in technology. Our infrastructure is ISO 27001 certified and HIPAA and SOC2 compliant.
Screenshots
Image 1 of 9
Pricing
Free to install.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| TeamViewer Tensor + Enterprise Integration addOn | €1,700 per user | Yearly | 30 days |
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Platform Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on December 19, 2024
- Industries
- Horizontal Product
- Healthcare & Life Sciences
- Manufacturing
- Languages
- Dutch
- English
- French
- German
- Danish
- Italian
- Japanese
- Russian
- Spanish
- Swedish
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