Hopper
WhatsApp+Salesforce
By ZimmicCustomer Service
- Rating
- 5.0
- Reviews
- 3
- Pricing
- Paid
- From $18 per user per month
- Listed since
- 2023
About Hopper
Connect WhatsApp and Salesforce to sell, support, and engage.
Connect WhatsApp and Salesforce to sell, support, and engageโall from one place.
Hopper is a Salesforce-native WhatsApp solution that helps sales, service, and marketing teams manage customer conversations without leaving their Salesforce org.
Send and receive messages, images, videos, documents, and more. Create leads, contacts, accounts, cases, and opportunities directly from WhatsApp conversations.
Highlights
- โ๏ธ ๐ก๐ฎ๐๐ถ๐๐ฒ ๐ฆ๐ฎ๐น๐ฒ๐๐ณ๐ผ๐ฟ๐ฐ๐ฒ ๐ถ๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป โ Manage WhatsApp conversations without leaving Salesforce โ Connect with Marketing Cloud and other systems through Salesforce APIs โ Access Hopper from desktop or the Salesforce mobile app
- ๐ง ๐ฆ๐บ๐ฎ๐ฟ๐๐ฒ๐ฟ ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ โ Send messages and media โ Collaborate through internal notes โ Route conversations to the right agents
- ๐ ๐ง๐๐ฟ๐ป ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป๐ ๐ถ๐ป๐๐ผ ๐๐ฅ๐ ๐๐ฎ๐๐ฎ โ Create leads, contacts, accounts, cases and opportunities from WhatsApp chats. โ Collect customer information with Meta flows โ Keep every interaction connected to Salesforce
- ๐ค ๐๐๐๐ผ๐บ๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐ป๐๐ถ๐ด๐ต๐๐ โ Automate replies with chatbots โ Collect customer information, and route conversations automatically โ Track messages, response times, agent performance and conversions with Salesforce reports
- ๐ฃ๐ฃ๐ฒ๐ฟ๐๐ผ๐ป๐ฎ๐น๐ถ๐๐ฒ๐ฑ ๐ ๐ฒ๐๐๐ฎ๐ด๐ถ๐ป๐ด ๐ฎ๐ ๐ฆ๐ฐ๐ฎ๐น๐ฒ โ Send dynamic templates and interactive messages โ Deliver them immediately or schedule them for the best time โ User-friendly interface
Screenshots and videos
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Pricing
Paid, from $18 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Standard | $18 per user | Monthly | 15 days |
| Pro | $30 per user | Monthly | 15 days |
| Hopper Bot | $80 per company | Monthly | None |
| Standard | $180 per user | Yearly | 15 days |
| Pro | $300 per user | Yearly | 15 days |
| Hopper Bot | $800 per company | Yearly | None |
Standard licenses allow connecting 1 WhatsApp number. Pro licenses allow connecting up to 5 WhatsApp numbers and include these additional features: *Integration with Mktg Cloud or other platforms that use APIs *Bulk message transfer *Mass message sending
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Pardot
- Requires
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on October 30, 2023
- Languages
- English
- French
- German
- Italian
- Portuguese
- Spanish
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