Axialys for Salesforce Service Cloud Voice
By AXIALYSCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €45 per user per month
- Listed since
- 2024
About Axialys for Salesforce Service Cloud Voice
Telephony for Contact Centers : CTI, IVR and ACD
With Axialys for Salesforce Service Cloud Voice, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, call-recording, call-routing, call-queuing, advanced reporting.
As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions (stereophonics' recordings).
The Axialys for Salesforce Service Cloud Voice integration improves the quality of every interaction in order to offer the best customer experience as possible.
Axialys for Salesforce Service Cloud Voice, allow your company to :
. have the benefit of a complete native integration with Salesforce . deliver Voice Flows . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality
Highlights
- Our fully Cloud-based contact center solution, Axialys for Service Cloud Voice is designed to optimally manage incoming and outgoing calls.
- Axialys provides cloud telephony as well as a cloud-call-center software. Telecom Operator and Editor, we have a complete control on our network, delivering a high level audio quality in voice interactions as well as a drastic cost reductions
- User -friendly, intuitive interface for 2 different management levels: supervisor and administrator. Detailed real-time monitoring & statistical reports allowing you to monitor your call center
Screenshots
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Pricing
Paid, from €45 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Service Cloud Voice Plan | €45 per user | Monthly |
Set up : from 3500 to 6000 euros (one shot) Subscription Platform (monthly per Client account > including : CSM Support, unlimited Supervisors licenses and unlimited Administrators licenses)
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on December 4, 2023
- Industries
- Professional Services
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English
- French
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