Sprout Social

Sprout Social and Salesforce's global partnership enables you to marry your social data with the rest of your customer data — giving your teams the power to deliver exceptional customer experiences at every touchpoint. Sprout is an intuitive social media management platform embedded with AI. Sprout takes billions of social conversations from across the major social networks and brings them together in seconds — surfacing rich insights, building comprehensive dashboards, powering intelligent automations — and leveraging real-time APIs and integrations to make the most of your social data across the business. Sprout Social’s integration with Salesforce Service Cloud enables you to manage all your customer care requests across social channels like X (formerly known as Twitter), Instagram, Facebook, TikTok, LinkedIn and more. With intelligent automated case routing directly into Service Cloud, care teams can easily meet your customers where they are, operationalize ‘surprise & delight’, and deliver consistent, exceptional experiences across channels.