Helpshift
the only mobile-first customer service platform
By Helpshift, IncCustomer Service
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Paid
- From $150 per company per month
- Listed since
- 2016
About Helpshift
Deliver in-app support experience your customers love
What if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity?
Helpshift makes it possible.
World-renowned brands like Zynga, Scopely and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalised experience at scale.
Across Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions.
Ready-to-go, Lightning-ready Salesforce Integration
- Easily integrate Helpshift by embedding our SDK into your website and mobile apps.
- Compatible with Omni-Channel.
- Cases are automatically created and integrated into your existing workflows.
- Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger.
- Case fields, Salesforce Knowledge, comments, contact details and more between Helpshift and Salesforce are always in sync.
Highlights
- Extend your Service Cloud Effectiveness • Native support experiences for mobile apps, websites, social apps, and messaging apps • Asynchronous messaging that allows users to engage on their own time. No waiting or starting over when disconnected
- • Low code bot builder for every use case. Answer Bot for self-service. Custom Bots to automate workflows. API Bots to trigger backend workflows • Rapid implementation. Get up & running within weeks. Maintain with a small team. No expensive SIs needed
- • Stress-free scaling. Effortlessly scale from 0 to million cases without worrying about data overages Support for Azure and AWS. Available in 185 languages.
Screenshots
Image 1 of 5
Pricing
Paid, from $150 per company per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $150 per company | Monthly |
Price includes fees for Helpshift Business Edition (minimum requirement), plus Salesforce Integration.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 5, 2023
- Industries
- Financial Services
- High Tech
- Media & Entertainment
- Languages
- English
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