Unaric Voice
(Service Cloud Voice for CTI, Microsoft Teams & Telephony)
By UnaricCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €25 per user per month
- Listed since
- 2021
About Unaric Voice
Connect any PBX including MS-Teams to Service Cloud Voice
Use the power of Service Cloud voice and add it to your existing phone system and phone provider. On premise PBX like Aastra, Allworx, Alcatel, Asterisk, Auerswald, Avaya, Cisco, ESI, Enreach, Ericsson, Hipath, Innovaphone, GoTo, Mitel, NEC, Nortel, Octopus, Panasonic, Samsung, Siemens, Shortel, Swyx, Unify, Wildix, 3CX, Toshiba, Telekom, Yeastar, Cloud PBX like Nfon, Nextiva, Placetel, Sipgate, Broadsoft, Swisscom, MS Teams
Highlights
- PHONE SYSTEM Different ways to connect to a phone system (server and PC based TAPI / CSTA, uaCSTA handset, SoftPhone or Microsoft Teams ). No change in PBX setup required. Keep existing phone provider.
- MS-Teams Make calls with Microsoft Teams and Service Cloud Voice by connecting your SIP-Trunk /SBC Several MS-Teams integration options Teams as a contact center and direct MS-Teams integration via Direct Routing / Microsoft Calling Plan
- Multiple phone systems supported in one Salesforce organization. Contact Center Suite option with Automatic Call Distribution based on Salesforce data and Audio Recording archiving and linking to Salesforce
Screenshots
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Pricing
Paid, from €25 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| 1 year contract | €25 per user | Monthly | 30 days |
Depending on the phone system, additional costs could apply to connect the phone system. Volume discounts available Contact sales@mirage-systems.com for a quote and presentation.
The publisher offers discounts.
Compatibility
- Works with
- Marketing Cloud
- Financial Services Cloud
- Health Cloud
- Requires
- Sales Cloud
- Service Cloud
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 19, 2022
- Industries
- Horizontal Product
- Languages
- English
- German
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