Simple Survey
100% Native Surveys, CSAT & NPS for Salesforce
By VicassoCustomer Service
- Rating
- 5.0
- Reviews
- 106
- Pricing
- Paid
- From $2,500 per orgs with up to 100 salesforce users per year
- Listed since
- 2013
About Simple Survey
Native surveys. Real Salesforce data. Higher response rates.
WHY GO NATIVE
- No integration required
- Prioritize Data Security: Applications outside of Salesforce increase the risk of data breach & complicate compliance
- Accurate & Real-Time Data: Create a 360° view of your customer
- Enable automation using the platform you already know
CREATE SURVEYS
- Embeddable survey builder for digital experiences
- Fully customize with logos, colors, and branding
- Easy code-free interface drives user adoption
AUTOMATE & SEND
- Use out-of-the-box or create custom automation to send surveys after case closure, project milestone, or follow-ups
- Detect previously-surveyed customers to avoid survey fatigue
IMPROVE RESPONSE RATES
- Increase responses received with easy 1-click/touch email
- Capture partial responses, capture answers in progress, collect data from abandoned surveys
MEASURE & FOLLOW UP
- Analyze responses & identify trends by using Survey Insights
- Packaged reports & dashboards measure Response Rates, Average Scores, NPS, and Leader/Slacker boards
- Automate reminders & follow-up activities from received feedback
Highlights
- 100% SALESFORCE NATIVE No complex integration to manage, and data doesn't leave Salesforce. Automatically send surveys related to standard or custom objects. Authorized users can instantly view and act on survey results captured in Salesforce.
- EASY, TAILORED SURVEYS Simple drag & drop helps users build customized surveys with a user-friendly no-code builder. Conditional/Skip Logic: Show relevant questions based on responses and Salesforce data, providing a personalized experience.
- READY-TO-USE TEMPLATE LIBRARY Customizable survey templates for Net Promoter Score® (NPS®), Customer Satisfaction (CSAT), Customer Effort Score (CES), Likert Scales, Thumbs Up/Down, and Questionnaire with previews.
- FLEXIBLE SURVEY DELIVERY Automate customer feedback and NPS surveys in Salesforce. Send a post-case survey, email survey, or chat link. Truly unlimited sends with no volume overage fees.
- REAL-TIME SURVEY ANALYTICS Get immediate insights like customer sentiment with charts, word clouds, & pre-built dashboards. Monitor responses for key trends and specific criteria. Capture user meta-details for deeper analysis.
- AGENTFORCE EXTENSION Survey in Salesforce Messaging! Agentforce extension works in Messaging for In-App and Web (MIAW) channel. Your AI Agent can identify the correct survey program, pre-create survey records, send survey links, and update records.
Screenshots and videos
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Pricing
Paid, from $2,500 per orgs with up to 100 salesforce users per year.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Simple Survey | $2,500 per orgs with up to 100 salesforce users | Yearly | 14 days |
| +100 Salesforce Users | $1,000 per additional 100 salesforce users | Yearly | None |
| Guided Setup | $2,350 per org | One time | None |
Starting at $2,500 for orgs with up to 100 Salesforce users. $1,000/yr for each additional 100 Salesforce users. Contact us to discuss discounts for bundling, volume, and term. Call +1 609.570.7200. 14-day free trial.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Government Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 16, 2021
- Industries
- Horizontal Product
- Languages
- Arabic
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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