NICE Agent for Salesforce Voice
By NICE CXoneAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $25 per user per month
- Listed since
- 2022
About NICE Agent for Salesforce Voice
NICE CXone Agent for Salesforce Voice
CXone Agent for Salesforce Voice (previously Service Cloud Voice) adds CXone Telephony contact center components into Salesforce Service Cloud Offering combining the best of both NICE and Salesforce. Customers who need voice capability within Service Cloud, desire a single pane of glass view, and intelligently routed contacts to the best available resource to handle them.
Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue.
Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Agent for Service Cloud Voice lets you deploy an integrated contact center solution in minutes and download updates as needed.
Supported in Hyperforce version of Salesforce.
Highlights
- Single Panel Agent Workspace - CXone Agent for Salesforce Voice is embedded into the Salesforce Omni-Channel Widget for a single panel workspace experience for users.
- Help more customers, faster - Intelligently route calls to the right agent, with the right expertise, at the right time with seamlessly integrated IVR routing.
- Empowered agents = happy customers - Empower your agents to work on multiple interactions concurrently, which makes them more productive.
Screenshots
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Pricing
Paid, from $25 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $25 per user | Monthly |
You must have an active NICE CXone account for the CXone Agent for Service Cloud Voice to work. NOTE: $25/per month / agent for NICE CXone customers. (For full pricing contact us.)
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 26, 2022
- Industries
- Financial Services
- Government
- Healthcare & Life Sciences
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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