DaVinci Toolkit for Salesforce by AMC Technology
By AMC TechnologyAgent Productivity
- Rating
- 5.0
- Reviews
- 19
- Pricing
- Paid
- From $27 per user per month
- Listed since
- 2013
About DaVinci Toolkit for Salesforce by AMC Technology
Orchestrate CRM, CCaaS, and AI into one flexible, controlled experience.
Most platforms assume your workflows will adapt to them. In reality, your environment is already complex, multiple systems, multiple channels, and competing priorities.
DaVinci connects those systems and lets you design experiences that reflect how your business operates, without forcing a platform replacement.
Whether you’re integrating new technology, adding functionalities, or planning a migration, DaVinci gives you the tools to make it happen. A layered approach of pre-built, low code/ no code, and completely custom DaVinci apps to cover every use case from basic to highly complex.
Explore AI, plug standard out-of-the-box CTI features (screen pop, click to dial,etc), or address specific industry needs without disrupting workflows. With an open API, DaVinci lets you adapt the platform to your requirements, or you can partner with AMC Technology’s Professional Services for a tailored solution. Gain improved efficiency, enhanced customer experiences, and full control over sensitive data—perfect for enterprises aiming to transform modern customer service operations.
More Information: https://www.amctechnology.com/integrations/salesforce/
Highlights
- Orchestrate CRM, CCaaS, and AI in One Layer Connect Salesforce, telephony, and AI services into a unified, real-time interaction experience.
- Connect Without Replacing Your Stack Work across existing carriers and CCaaS platforms, no rip-and-replace required.
- Real-Time Signal Coordination Capture call events, transcription, and CRM context to power workflows as interactions happen.
- AI Applied Where It Matters Route tasks and interactions to the right AI models, controlling cost and outcomes.
- Process Once, Use Everywhere Turn a single interaction stream into summaries, QA insights, analytics, and next steps.
- Unified Agent Experience in Salesforce Deliver screen pops, call controls, and AI guidance in one workspace without switching systems.
- Incremental Modernization, No Disruption Introduce AI, automation, and routing changes in phases without large-scale migrations.
- Full Data Ownership and Control Maintain control of interaction data, transcripts, and compliance within your architecture.
- Built for Complex, Multi-System Environments Designed for enterprises running hybrid, on-prem, and cloud contact center ecosystems.
Screenshots
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Pricing
Paid, from $27 per user per month.
| Plan | Price | Billed |
|---|---|---|
| DaVinci Toolkit Agent Bundle | $27 per user | Monthly |
DaVinci is available on a per-user per-month basis and priced based on the total number of agents. Please contact us for additional details on services and questions about transcription pricing at info@amctechnology.com.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Financial Services Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 23, 2025
- Industries
- Financial Services
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English
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