Reputation Studio by 1440
Reviews, Q&A, App Reviews & Voice of Customer
By 1440, Inc.Customer Service
- Rating
- 5.0
- Reviews
- 31
- Pricing
- Paid
- From $499 per channel per month
- Listed since
- 2017
About Reputation Studio by 1440
Turn Every Customer Review into Better Customer Experiences
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report.
With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights.
Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Highlights
- Omnichannel Coverage ✔ Aggregate reviews, Q&A, and feedback from Amazon, Walmart, Target, Google Business Profile, Apple App Store, Google Play, Bazaarvoice, Trustpilot, Yelp, Facebook, Reddit, Tripadvisor, OpenTable, PowerReviews, Yotpo, and more.
- Every Review Type ✔ Manage product reviews, location reviews, app reviews, retailer questions, marketplace feedback, social recommendations, and user-generated content from one Salesforce workspace.
- Service Cloud + Agentforce ✔ Automatically create cases, prioritize reviews by sentiment, route work to the right teams, and accelerate responses with Agentforce AI, templates, approval workflows, and automation.
- Voice of Customer Intelligence ✔ Monitor brand health, analyze customer sentiment, identify product trends, benchmark competitors, and measure agent performance with Salesforce-native dashboards and reporting.
- Enterprise Ready ✔ Trusted by enterprise brands to manage millions of customer interactions while improving SLAs, increasing review volume, and strengthening customer satisfaction.
Screenshots
Image 1 of 11
Pricing
Paid, from $499 per channel per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $499 per channel | Monthly |
Pricing is based on the number of users, channels, products, locations, and mobile apps.
The publisher offers discounts.
Compatibility
- Works with
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 30, 2018
- Industries
- Consumer Goods
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English
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