IrisAgent
AI-powered Support Automation with Generative AI Answers
By IrisAgentAgent Productivity
- Rating
- 5.0
- Reviews
- 5
- Pricing
- Paid
- From $10,000 per company per year
- Listed since
- 2022
About IrisAgent
AI-Powered Case Tagging and Answers to improve productivity and MTTR
IrisAgent's AI-powered platform automates manual tagging, routing, and accurate answers - driving faster resolutions, cost savings, and boosting agent productivity. Easy self-service setup - start driving the benefits of AI in 24 hours or less! IrisAgent automates tagging understands customer intent, and helps drive fast, accurate responses via automated prioritization, routing, and answers.
IrisAgent uses AI to help support teams collaborate with product and engineering organizations to add user and product context to Salesforce cases, automate common responses and processes, and analyze customer sentiment to improve response times, reduce escalations and improve customer satisfaction.
On average, our AI-based approach proactively improves resolution times by 45%, reduces the number of cases requiring custom responses by 35%, and decreases escalations by 60%.
Contact us for a no-obligation demo and discover how IrisAgent can transform your support operations - https://irisagent.com/get-a-demo.
Highlights
- Automated tagging for accuracy and scale: In most organizations, tagging or classifying cases is manual, mundane, and error-prone. Automate tagging using IrisAgent's AI-driven automated, and self-learning tag management.
- AI answers: Agents spend manual effort on replying to customers for repetitive issues and reaching out to cross-functional teams. IrisGPT, a GPT-powered chatbot and AI answering engine can scan your data repository to deflect cases and assist agents.
- Automated triaging: Triage support cases by linking Jira bugs, DevOps logs, alerts, and user activity timelines with cases in real-time. Detect product and customer experience issues in real time based on anomalies and trends in support data.
- Agent Assist: Find the right answer with AI from previous cases and knowledge bases. Auto-respond with answers to common questions, so agents stay focused on more complex issues.
- Automated sentiment detection: Proactively predict escalations and churn risk, and receive reports on customer health. Prioritize open cases and customers based on case wait time, severity, sentiment, and customer revenue.
Screenshots
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Pricing
Paid, from $10,000 per company per year.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $10,000 per company | Yearly |
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on July 29, 2022
- Industries
- Horizontal Product
- Consumer Goods
- High Tech
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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