Verbis Enterprise Communication Layer In Salesforce

Highlights

• Three Languages. One Conversation. Customer, agent and org language can all be different. Verbis keeps all three available within the same Salesforce conversation, with real-time translation between them.
• Choose the Best Engine for Every Language Connect multiple AI and translation engines and configure which technology handles each language or workflow, rather than relying on a single translation provider.
• Protect the Language That Defines Your Business Use the Exception Library, Translation Memory and Communication Tone to keep product names, industry terminology and brand language consistent across translations.
• Keep Your Existing Translation Ecosystem Already using a TMS, translation provider or preferred AI models? Connect them to Verbis instead of replacing the translation infrastructure your organization already relies on.
• One Translation Layer Use the same platform for customer conversations, Salesforce records, Knowledge, marketing content, digital experiences and custom workflows instead of adding separate translation tools for each use case.
• Configure Verbis Around Your Salesforce Use standard Salesforce workflows or configure translation for your own processes, custom applications and API-driven requirements.
• Translate Without Leaving Salesforce Agents and teams continue working in Salesforce while Verbis handles multilingual communication and content within their existing workflows.
• Voice-to-Voice in Salesforce Support multilingual voice conversations with speech recognition, translation and synthesized voice as part of the same Salesforce communication workflow.