Amazon Connect CTI Adapter
CTI | Contact Center | IVR | ACD | Call Recording
By Amazon Web Services (Partner Network)Agent Productivity
- Rating
- 2.9
- Reviews
- 45
- Pricing
- Free
- Listed since
- 2017
About Amazon Connect CTI Adapter
Bring the Power of Intelligent CTI to Salesforce Service Cloud
App by Amazon Web Services
As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee. You are charged based on the number of minutes you use Amazon Connect to engage with your end customers, at the specified per minute rate. Pricing is not based on capacity, agent seats, or maintenance.
The integration of Amazon Connect and Salesforce Service Cloud combines the technology that powers Amazon.com’s global contact centers with the world’s #1 CRM platform. The built-in joint capabilities of Amazon Connect and Salesforce Service Cloud provide everything you need to build a complete, personalized experience through a single integration. Amazon Web Services and Salesforce provide scale and a pace of innovation to help you grow and evolve your contact center solution with your business’ and your customers’ needs.
Highlights
- Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can take calls within minutes. The drag and drop Contact Flow Editor allows you to create effective and efficient customer interactions without any coding.
- There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles.
- Amazon Connect runs on AWS proven infrastructure operating in 77 Availability Zones within 24 geographic regions, making it more highly available, fault tolerant and scalable than if a contact center solution was run from a single data center.
Screenshots and videos
Video 1 of 10
Pricing
Free.
Compatibility
- Works with
- Experience Cloud
- Marketing Cloud
- Financial Services Cloud
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Experience Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on June 26, 2024
- Industries
- Horizontal Product
- Professional Services
- Travel, Transportation, and Hospitality
- Languages
- English
- French
- German
- Italian
- Japanese
- Korean
- Portuguese
- Chinese (China)
- Spanish
- Chinese (Taiwan)
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