In-gage
AI Quality Assurance, Surveys & Case Categorisation
By In-gage Technology LtdAgent Productivity
- Rating
- 5.0
- Reviews
- 7
- Pricing
- Paid
- From $3 per user per month
- Listed since
- 2015
About In-gage
AI service insights for improved customer satisfaction
Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights—all seamlessly integrated within Salesforce.
With AI-assisted QA, you can: ✅ Audit every customer interaction to ensure service consistency and compliance. ✅ Flag compliance risks in real time, reducing regulatory exposure. ✅ Score agent performance based on soft skills, adherence to process, and customer sentiment. ✅ Streamline coaching with instant, customisable scorecards and performance tracking.
Beyond Quality Assurance, In-gage AI also enhances: 🔹 AI-driven NPS analysis – Measure customer loyalty with automated feedback categorisation. 🔹 Case categorisation & routing – Automate case assignment for faster resolution. 🔹 Coaching & training insights – Identify skill gaps and deliver targeted coaching. 🔹 Service efficiency tracking – Monitor agent productivity and improve first contact resolution.
Showcase the value of your service teams with AI-powered insights that drive efficiency, compliance, and customer satisfaction.
Discover how In-gage AI can transform your quality assurance process today!
Highlights
- AI-Assisted Quality Assurance • AI Compliance to instantly flag risks to the business • Emotion Analysis to highlight customer emotion and experience • Quality scorecards in Salesforce for efficient QA linked to cases and staff
- Automated Service Efficiency • Automatic Case Categorization - case types, language, skills, etc • Prioritise cases based on emotion • Track case efficiency to reduce cost-to-serve
- Intelligent Customer Feedback: Salesforce survey tool • Automatic AI categorisation of customer feedback • Real-time feedback linked to cases, accounts, and agents • Realtime financial reports
Screenshots
Image 1 of 7
Pricing
Paid, from $3 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $3 per user | Monthly |
Pricing is offered based on license quantity-based banding, with prices starting at: -Quality Assessment Tool - $8.50/month -Customer Feedback Tool - $6.00/month -Service Efficiency Tool - $3.60/month -Full Suite of Tools - $21.00/month
The publisher offers discounts.
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 18, 2023
- Industries
- Consumer Goods
- Financial Services
- Retail
- Languages
- English
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