XMReality

XMReality is a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Get video calls designed specifically for service, support, troubleshooting and inspections that are enhanced by powerful guide tools yet still easy to use. XMReality makes remote problem solving faster than ever before and with zero implementation time you can get started immediately.

By integrating XMReality into Salesforce the experience to both start video calls and document their outcomes becomes seamless. Initiate calls from Salesforce cases and other objects, and have call notes, images and recordings automatically connected back to your Salesforce cases.

Compared to a standard video call XMReality makes problem resolution faster, first-time-to-fix and time-to-repair shorter, audits and inspections simpler and improves customer satisfaction. With XMReality you avoid dispatching people to go on site, reduce your travel costs, and minimize your environmental impact.