Utility Bot

Utility bot, a versatile and scalable chatbot for utility service providers that answers commonly asked questions. This bot is powered by Salesforce Lightning Platform and Einstein to make your service interactions seamless. It’s the ultimate helper that can assist with automation of repetitive tasks. Your customers will love this bot for its ease of use and your service agents will now have time to work on bigger issues.

The utility bot can help your customers view or report outages by entering their zip code. Also, giving them the option to receive real time updates on outage via email or text. The bot can also be used to request transfer or stop services. No more waiting on a call to speak to an agent, utility bot will log this request instantly and also provide updates on the status of this request. Customers can also learn about their energy usage and know their bill payment status.

Utility bot’s scalability and ease of use will help businesses deliver excellent customer care. It's your new virtual assistant to find answers and request services and all you need to do is ask!