CareAR for Salesforce
By CareARAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $6,000 per company per year
- Listed since
- 2023
About CareAR for Salesforce
Elevate your service experiences to new heights with AI and AR solutions
With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Easily integrated into Salesforce Service Cloud, our Service Experience Management (SXM) Platform extends the value of Salesforce by providing remote visual support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff.
Benefits:
- Integrated into the Salesforce platform
- Faster Time to Resolution
- Higher First Time Fix Rates
- Deflect Costly Dispatches
- Knowledge Transfer
- Customer Experience:
- Lower your carbon footprint
- Self-solve Experiences
CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. Meanwhile, CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance.
Highlights
- AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems.
- Snapshots & Recording: Capture images and videos automatically attach them to Salesforce case for future reference and evidence.
- Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds.
- Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders.
- Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration.
- Multi-Device Support: Conduct CareAR Assist remote support sessions from your preferred device, including mobile, desktop, and web.
- Self-solve guidance: Provide step-by-step instructions enabling customers to resolve issues and service problems independently.
- Computer Vision AI: CareAR AI-powered Visual Verification leverages computer vision technology to provide real-time guidance and validation for complex procedures.
Screenshots and videos
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Pricing
Paid, from $6,000 per company per year.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| CareAR for Salesforce | $6,000 per company | Yearly | 30 days |
CareAR for Salesforce requires an active CareAR subscription
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on June 27, 2023
- Industries
- Horizontal Product
- Languages
- English
- French
- German
- Italian
- Japanese
- Portuguese
- Chinese (China)
- Spanish
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