Solgari Customer Engagement for Salesforce
By Solgari LimitedCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $50 per user per month
- Listed since
- 2023
About Solgari Customer Engagement for Salesforce
All-channel contact centre and business communication - inside Salesforce
Solgari's proven all-channel customer engagement and contact centre technology is now available as a seamless extension inside Salesforce.
Enhancing customers' Salesforce CRM investment with exceptional business communication and customer service capability. Configured and live within days for lightning-fast speed to value.
Delivering:
- All communication channels (including Social Media) delivered within the Salesforce CRM interface - no screen-switching or hardware required
- Multiple session handling across all channels and within each channel
- Full Case Management via seamless integration with CRM
- Complete contextual data from previous interactions empowers the Agent to maximise First Contact Resolution and ensure customer satisfaction
- Unified Agent Presence across Solgari endpoints, including our native application for Microsoft Teams (contact sales@solgari.com for details)
- Compliant conversation Recording and Archiving
- Accurate and real-time reporting via a rich and intuitive GUI
- Modern Skills-based Routing to ensure that all-channel enquiries automatically reach the agents best-equipped to deliver success
Highlights
- Live in days, faster than any other contact centre solution, enabling unrivalled speed to value.
- Tangible benefits for Customers, Agents, Sales & Product Leads, Supervisors and Business Leaders.
- Enhance Salesforce CRM with a native all-channel endpoint for Customer Service, Sales and Marketing.
- Powerful, seamless data integration enabling Case Management and Contextual Customer Service.
- Configured entirely in the cloud, eliminating costly, complex, risky implementation projects.
- All-channel contact centre, including Voice, SMS, WhatsApp, Facebook Messenger, WeChat and LINE
Screenshots and videos
Pricing
Paid, from $50 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Solgari for SalesForce Pro Subscription | $50 per user | Monthly |
| Solgari for SalesForce Pro Subscription | $570 per user | Yearly |
| Solgari for SalesForce Enterprise Subscription | $80 per user | Monthly |
| Solgari for SalesForce Enterprise Subscription | $912 per user | Yearly |
| User configuration fee | $100 per user | One time |
| Digital Channels – add in WhatsApp, Facebook Messenger, Line or WeChat | $12.5 per user | Monthly |
| Digital Channels – add in WhatsApp, Facebook Messenger, Line or WeChat | $142.5 per user | Yearly |
| Supervisor / Admin User – user can monitor, report and manage configuration | $12.5 per user | Monthly |
| Supervisor / Admin User – user can monitor, report and manage configuration | $142.5 per user | Yearly |
| Premium Support Per User | $5.5 per user | Monthly |
| Premium Support Per User | $62.7 per user | Yearly |
| AI Chatbot – add in automated Chatbot available across multiple channels | $150 per user | Monthly |
| AI Chatbot – add in automated Chatbot available across multiple channels | $1,710 per user | Yearly |
| AI Chatbot configuration fee | $1,950 per user | One time |
Bespoke pricing models available for 50+ users - contact sales@solgari.com for more information.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Platform Cloud
- Requires
- Sales Cloud
- Service Cloud
- Platform Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Industries
- Financial Services
- Healthcare & Life Sciences
- Retail
- Languages
- Dutch
- English
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