Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases
By Cx MOMENTSCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $400 per company per month
- Listed since
- 2019
About Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases
Analyze, Trend, and Report Customer Support Queries in Salesforce Cases
Cx MOMENTS analytics automatically categorizes your customer support cases by using NLP (Natural Language Processing) to understand the free text contained in each Case. We do NOT rely on the tags or categorisation manually put by your Customer Support Agents. Cx MOMENTS detects questions, product mentions, bugs and recurring issues that regularly crop up in your customer support conversations.
Our dashboard is easy to use. In a few clicks you can trend a specific issue, view all the related Cases, see what customers say about each issue, and instantly export these to a csv file or a PowerPoint presentation, so you can share this data with other teams and with Exec Management.
Highlights
- INSTANT REPORTS ON CUSTOMER ISSUES ✔ Instantly export dashboards into a beautiful PowerPoint. ✔ Configure in a few clicks your web reports and widgets and share them with your colleagues. ✔ No BI expertise required.
- ESCALATIONS TO OTHER TEAMS ✔ View the trend of a recurring issue, collect the associated Cases for evidence, and share it all in a few clicks. ✔ You can now instantly escalate a recurring customer issues to other teams for a permanent fix.
- COLLECT PRODUCT FEEDBACK ✔ Collect customer feedback on specific products or features to share them with your Product team. ✔ Track feedback for existing product and for new ones, by configuring Cx MOMENTS detection before or at product launch.
Screenshots
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Pricing
Paid, from $400 per company per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $400 per company | Monthly | 30 days |
Our pricing model is based on the number of Cases analyzed by the solution. Contact us for a detailed pricing.
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 22, 2019
- Languages
- English
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