REDA Connect

Highlights

• Messaging Feed --> Global Message Feeds --> Record Level Message Feeds --> Advanced Message Filters --> Deep Message Search
• Response Management Automated Response Management --> Un-responded Messages Notifications --> Auto Response Templates --> Auto Escalation Management
• Messaging Templates --> Dynamic Message Templates --> Merge Data Support --> Support for Custom and Standard Objects
• Messaging Scripts --> Powerful Messaging Automation with Chat Bot/Scripts --> Automated Data Collection --> Support for Standard & Custom SOPs --> Integrated Reporting and Analytics
• Optimize Sales --> Data trigger driven messaging automation. --> Automated response management. --> Inbound messaging notifications and reporting --> Schedule messages
• Empower Marketing --> Messaging Campaigns Planning and ROI Analysis --> Generate leads through inbound messages. --> Native bulk and automated messaging --> Integrated and native Chatbot automations.
• Streamline Customer Support --> Auto create case or customer service request through inbound messages. --> New case ownership assignment and notifications. --> Chatbots to facilitate self service.