Pendula Customer Engagement & Workflow Automation Platform

Highlights

• EXPERIENCE & WORKFLOW STUDIO Start a meaningful conversation. Select a data source to identify the moments that actually matter to your customers. Use simple drag and drop UI to build seamless journeys as creative as your imagination will allow.
• EFFORTLESS INTEGRATIONS Connect to anywhere, and everywhere, in real-time — all while communicating with your customers. Get a 360° view of your customer and automate tailored conversations leveraging data from any source at any point in the journey.
• REAL-TIME SEGMENTATION Segment your audience based on their responses, in real time. Identify advocates or at-risk customers based on past or real-time behaviours. Build micro-segments around recency, frequency and value with ease.
• MULTICHANNEL CUSTOMER ENGAGEMENT Be where your customers are, and connect with them on the channels they use the most. Expand your reach and deliver a full omnichannel experience by leveraging a broader channel mix.
• ADVANCED HYPER-PERSONALISATION Accurate relevance and meaningful context, every single time. Effortlessly personalise communications with real-time data from any system and deliver truly 1:1 experiences based on demographics, or past behavioural data.
• INTELLIGENT CUSTOMER JOURNEYS Inject game-changing intelligence into your customer journeys at an individual level. Write natural language directives and let Pendula do the heavy lifting so you can get back to what you do best.
• SEAMLESS JOURNEY MODIFICATIONS Edit, pause or stop journeys without interrupting the customer experience. Update and refine customer journeys without you or your customers missing a beat, with advanced management capabilities on the spot.
• NEXT-GEN AI-DECISIONING Personalise customer interactions, guiding them along effective paths based on unique preferences. Automate routine processes with AI-driven insights to deliver seamless 24/7 service, enhancing customer satisfaction.