Insurance Einstein Bot logo

Insurance Einstein Bot

By Salesforce LabsCustomer Service

Rating
Not rated yet
Reviews
No reviews yet
Pricing
Free
Listed since
2018

About Insurance Einstein Bot

Your personalized insurance assistant!

By offering your policyholders an amazing experience with a self-service option that provides insurance information, assists and resolves issues in real-time, the Insurance Einstein Bot can be a game changer in customer self service area.

Insurance Einstein Bot is AI based chatbot to help speed up insurance related workflows for customers. Available 24/7 and provides instant response to customer. Frees up insurance agents from tedious work and let them take more responsible tasks that require human touch.

Why is it needed? For a customer looking to choose the right policy for their coverage needs, they would have a lot of questions and options. What is worse is that the human support is not always accessible to them.

How it helps? This chatbot is all set to assist, guide your existing and future customers in their insurance journey through intelligent human-like conversations using NLP. Automates processes like providing quotes, scheduling appointment, policy renewals and educates customer on how insurance process works. Can be customized for any type of Insurance provider to enhance your customer satisfaction.

Highlights

  • With an innovative approach to customer service that builds a long term relationship between insurance provider and policyholder, this bot can help insurance companies empower their consumers in a way that nurtures loyalty and more customer base.
  • Increases Productivity Chatbot attends to insurance-related queries of your customers. Enhanced customer satisfaction and increases effectiveness. Frees up your resources to take more responsible tasks that require human touch.
  • Automates processes like providing quotes, policy renewals, scheduling appointment, and educates customer on how insurance process works. Responds in real time, resulting in faster response to your customers.

Screenshots and videos

Insurance Einstein Bot Demo

Pricing

Free.

Compatibility

Salesforce editions
  • Enterprise
  • Unlimited
  • Performance
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on August 1, 2018
Languages
  • English

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