Netomi Virtual Agent

Seamlessly bring an AI-powered virtual agent into your workforce with our out-of-the-box integration. You’ll see agent productivity and customer satisfaction rise significantly, while key metrics like first response rate and average response time drop.

Your virtual agent will resolve over 50% of your incoming cases in seconds, without human interaction. Your customers no longer have to wait for a response to service requests. Cases that are not automatically resolved by AI are seamlessly routed to your human agents. Our AI recommends responses which your agents can edit, approve or reject. It’s simple. Nothing changes for your team.

Build a workforce multiplier, the smart way

• Give time back to customers and agents so they can focus on more meaningful work
• Get smarter and more attuned with your customers as your AI keeps learning
• Deliver consistent resolutions across your customer base

Listen and resolve — don’t merely respond

• Earn your customers’ trust with respectful, friendly interactions through an AI platform that “listens” with NLU
• Integrate with core business systems including E-commerce and CRM platforms for meaningful, personalized resolutions