Zingtree
Dynamic Workflows, Integrations & Automation for Customer Support
By ZingtreeAgent Productivity
- Rating
- 3.5
- Reviews
- 2
- Pricing
- Paid
- From $1 per company per year
- Listed since
- 2022
About Zingtree
Automate processes between systems to speed up customer resolutions
Zingtree’s intelligent process automation platform helps B2C enterprises automate complex support processes and integrate them with existing systems.
We specialize in Customer Support Workflow Automation for B2C enterprises with complex products, stringent regulatory compliance, and diverse customer segments. Our primary industry focus includes Consumer Products & Services, Financial Services, Insurance, and Healthcare.
500+ enterprise customers 70k users create workflows 160M Customer Support interactions enhanced 15M right decisions made by agents monthly
Highlights
- Dynamic Workflows Bring processes & data from your systems Build workflows to ensure compliance and guidelines using our no-code environment AI helps you generate workflows and build advanced features
- Integrations Integrate workflows into your CRM & website Gather holistic context from your IVR, CRM, and self-service sessions Through integrated knowledge, AI surfaces contextually relevant information to assist agents during calls
- Actions Trigger and automate next best actions across systems Dynamically adapt workflows based on user’s context and automate next steps for resolution AI surfaces relevant actions and automates decision-making
- Insights Improve workflows & surface new actions Constant learning helps you better understand efficacy of the platform—across agents and self-help AI Insights will help you optimize workflows and actions over time
Screenshots and videos
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Pricing
Paid, from $1 per company per year.
| Plan | Price | Billed |
|---|---|---|
| Zingtree Salesforce Integration Package | $1 per company | Yearly |
Customer requires a separate purchase of Zingtree Enterprise or Zingtree Enterprise AI+ for the number of users on the platform. Contact Zingtree Sales for a full quote.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 28, 2022
- Industries
- Horizontal Product
- Languages
- English
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