Fullstory Behavioral Data Analytics
By FullstoryAgent Productivity
- Rating
- 5.0
- Reviews
- 2
- Pricing
- Free to install
- Listed since
- 2017
About Fullstory Behavioral Data Analytics
Elevate customer support and sales with context from every user experience
AI Session Summaries for Service Cloud
Reduce ticket resolution time drastically with instant, AI-powered context in Service Cloud. Agents get immediate summaries of user issues for faster, more effective resolutions.
- Instant Answers: AI-generated summaries on Case/Contact pages highlight user goals, errors, and frustration.
- Custom Insights: Define AI extraction with custom prompt profiles for relevant details.
- Boost Efficiency: Crucial context helps agents diagnose issues without clarification, leading to quicker resolutions and happier customers.
AI Session Summaries for Sales Cloud
Focus sales teams on hot leads with actionable, AI-driven insights in Sales Cloud. Summaries analyze prospect usage for smarter, tailored conversations.
- Identify Buying Intent: Instantly summarize strong product interest and key buying signals on Contact/Lead pages.
- Understand Engagement: See used features or viewed pricing pages to gauge interest without full replays.
- Accelerate Sales: Equip reps with precise context for personalized outreach, leading to faster conversions.
Highlights
- AI INSIGHTS IN REAL-TIME Session summaries powered by AI give teams a fast, accurate read on what went wrong—no need to dig through logs or ask customers to explain.
- VISUAL CONTEXT IN ONE CLICK Watch session replays directly from Salesforce to understand customer pain points, confusion, or conversion blockers without guessing.
- WORKS OUT OF THE BOX No tagging or manual setup required. Fullstory captures interactions automatically, even in complex single-page apps.
Screenshots
Image 1 of 4
Pricing
Free to install.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $15,000 per org | Yearly | 14 days |
For additional pricing questions, please contact partners@fullstory.com
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 1, 2024
- Industries
- Financial Services
- High Tech
- Retail
- Languages
- English
More Agent Productivity apps
The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.