Kaizo
AI-Powered Quality Assurance for Salesforce
By Kaizo Operations B.V.Agent Productivity
- Rating
- 2.0
- Reviews
- 1
- Pricing
- Paid
- From $32 per user per month
- Listed since
- 2023
About Kaizo
Quality at scale, customers who stick
- *Complete QA coverage for every case**
- *Native Service Cloud integration**
- *Auto QA: Self-driving quality assurance**
Kaizo's AI automatically evaluates cases against your exact quality rubric, giving your QA team twice the power with no extra work.
Train Kaizo to your standards by connecting your knowledge base and testing AI instructions against historical case ratings. When quality criteria evolve, simply update descriptions: no retraining QA teams required.
AI Coaching generates ready-made coaching cards, using 100% of agent’s rating history as context. Insights & analytics consolidates QA scores, sentiment analysis, empathy tracking, CSAT, response times, and reopens into unified dashboards. No more fragmented spreadsheets.
- *Proven impact at scale:**
- 100% case coverage (vs. 3-5% manual sampling)
- 75% reduction in coaching prep time
- 2x QA capacity without additional headcount
- 150% ROI on automation
- 12 hours saved weekly per QA analyst
Highlights
- Enterprise-ready security – SOC 2 certified, ISO 27001 certified, GDPR compliant.
- Perfect for support teams unable to scale QA resources proportionally, with custom dashboards and automated BI exports for deeper analysis.
- Kaizo's AI automatically evaluates cases against your exact quality rubric, connect your knowledge base and test accuracy according to historical data.
- Auto QA: self-driving quality assurance evaluates 100% of conversations, while manual reviews typically cover 3%.
- Trusted by enterprise support teams: Footlocker, Instacart, GetYourGuide, UiPath, Direct Ferries, and other scaling support operations.
- AI Coaching generates ready-made coaching cards, using 100% of agent’s rating history as context. Managers cut hours of preparation.
- See immediate value: Kaizo plugs directly into your Service Cloud instance with fast, fully-assisted implementation.
- Insights consolidates QA scores, sentiment analysis, empathy tracking, CSAT, response times, and reopens into unified dashboards. No more fragmented spreadsheets.
Screenshots
Image 1 of 3
Pricing
Paid, from $32 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $32 per user | Monthly | 14 days |
https://kaizo.com/pricing/
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 30, 2023
- Industries
- Horizontal Product
- Languages
- English
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