AI Surveys & Feedback Analysis

Highlights

• NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
• Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
• Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
• Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
• AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
• Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
• Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
• Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
• Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.