Salesforce Case Deflection Reporting Package for Lightning Communities

When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports.

• Discussions with the Most Deflections
• Articles with Unsuccessful Deflections
• Discussions w/ Unsuccessful Deflections
• Overall Case Deflection
• Articles with the Most Deflections
• Discussions with Potential Deflections
• Most Helpful Articles
• Most Helpful Discussions
• Articles with Potential Deflections