eGain Knowledge Hub™ for Salesforce
Top-rated AI knowledge management platform
By eGain CorporationAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $25 per user per month
- Listed since
- 2023
About eGain Knowledge Hub™ for Salesforce
Delivers trusted answers and personalized guidance to agents
Gartner rates knowledge management (KM) as the #1 technology to improve CX, employee experience (EX) and operational performance. But legacy KM systems have failed to deliver the goods, calling for a need to modernize it with a revolutionary new approach called the “Knowledge Hub™”.
The eGain Knowledge Hub™ is the first such solution to unify and orchestrate all the essential technology building blocks of KM, including content management, profiled access, intent inference, search methods, conversational guidance (what to say next), process guidance (what to do next), analytics, personalization, and connectors to existing systems, powered by AI, ML, and analytics.
Highlights
- Gen AI-assisted content management The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure consistency, quality, and speed.
- Personalized knowledge Tenured agents are more knowledgeable than novice agents. They need less step-by-step guidance. eGain Knowledge Hub personalizes content and guidance that is tailored to the interaction context and agent's experience level.
- Virtual Assistance for agents Virtual Assistant for Agents continuously monitors customer conversations to provide contextual proactive AI knowledge guidance to solve issues consistently.
- Easy knowledge access: instant answers, guided, federated, and faceted search Powered by ML, generative and conversational AI, trusted content, and analytics, the solution offers multiple ways to quickly find answers to customer queries.
- Multilingual scalable platform Authors can create, curate, and manage rich multilingual content. The Knowledge Hub supports localized interfaces in multiple languages and scales to handle several thousand concurrent agents in a distributed configuration.
- Embedded best practices The solution benefits from all the best practices developed during successful KM implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars.
- Key Benefits Cut agent training time by up to 50%. Boost FCR up to 37%, NPS up to 30 points Deflect agent-assisted service requests by up to 60%
- Innovation in 30 Days Offer: Have you heard of our popular free production pilot program, Innovation in 30 Days? Experience the difference with no upfront commitment. Sign up at: https://www.egain.com/knowledge-management-software-pilot-risk-free/
Screenshots
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Pricing
Paid, from $25 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $25 per user | Monthly | 30 days |
eGain support charges apply. Additionally, eGain product licenses are required to be purchased.
Compatibility
- Works with
- Sales Cloud
- Financial Services Cloud
- Government Cloud
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 30, 2023
- Industries
- Financial Services
- Government
- Retail
- Languages
- Arabic
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Chinese (Taiwan)
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