Twilio Flex CTI connector

Introducing Twilio Flex for Salesforce - your infinitely flexible, cloud-based contact center platform. Twilio Flex is designed to meet the needs of your enterprise contact center, offering the ability to deploy and customize discrete components to match your unique business requirements.

With our new Salesforce integration, you can now incorporate the omnichannel and programmable capabilities of Twilio Flex directly into your Salesforce experience. The Flex Open CTI integration empowers Salesforce users to handle calls, SMS, chats, and other Flex tasks directly from their Salesforce desktop.

Twilio Flex for Salesforce ensures every customer interaction across all channels is contextual and personalized. Utilize information gathered in Call Flows to lookup and display relevant Salesforce records. Maintain an auditable track of Agent Task Interaction history by automatically logging Flex interactions into the Salesforce record.

And finally- with our Click to Dial feature, your agents can place an outbound call with just a click of a button. Enhance your customer service experience with Twilio Flex for Salesforce