Conviva for Service Cloud
By Conviva Inc.Customer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $55 per user per month
- Listed since
- 2021
About Conviva for Service Cloud
Transforming the Customer Care Experience for Streaming Media
Deliver privacy-compliant viewer intelligence directly into the hands of customer care agents.
This turnkey integration enables 30 or 90 days of lookback on relevant viewer stream performance and QoE metrics surfaced in a single pane of glass within the Service Cloud interface.
Delivering this viewer stream intelligence for CSRs facilitates faster first-call resolution, reduced tier 2 and 3 escalations, a context-aware support experience, chargeback verification, and ultimately churn reduction.
About Conviva Conviva is the census, continuous measurement & engagement platform for streaming media. Powered by our patented Stream Sensor™ and Stream ID™, our real-time platform enables marketers, advertisers, tech ops, engineering & customer care teams to aquire, engage, monetize and retain their audiences. Conviva is dedicated to supporting brands like CCTV, DAZN, Disney+, Hulu, Paramount+, Peacock, Sky, Sling TV, TED & WarnerMedia as they unlock the incredible opportunity in streaming media. Conviva ensures digital businesses of all sizes can stream better—every stream, every screen, every second. To learn more, visit www.conviva.com.
Highlights
- Accelerate first call resolution - Give CSR’s full visibility into the performance of each stream, allowing agents to quickly form an accurate picture of the viewer experience in order to provide faster and more context-aware customer care.
- Troubleshoot with a glance – With granular insights into bitrate, ISP, CDN, device, and more, agents can quickly determine whether issues are last-mile or device-related or the result of a broader network service delivery issue affecting other customers.
- Chargeback verification - With Conviva's Streaming Performance Index scores, agents can instantly identify which programs had a poor experience in order to verify customer issues and the extent of their impacted experience before processing chargebacks.
Screenshots
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Pricing
Paid, from $55 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $55 per user | Monthly |
Tiered discounting is available above 100 agents.
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 24, 2021
- Industries
- Media & Entertainment
- Languages
- English
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