Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)

Our Chatbots Offer:

• A real AI and NLP powered conversational Chatbot that is deeply integrated with Salesforce
• Supports all digital channels - Web/Mobile
• Investment Protection: migration to the Salesforce Einstein Chatbot product
• HIPAA Compliant

Deploy our chatbot across Salesforce digital channels including Communities, Live Agent Web and Mobile Chat, and SMS/Facebook Messenger using LiveMessage to:

• Integrate with Salesforce Knowledge to present relevant KB articles/manage content
• Create Cases and assign to your service queues to expedite customer service
• Create Leads and assign to your sales teams for immediate follow-up
• Provide access to Salesforce data – the bot can access Salesforce data just like your team members
• Escalate the conversation from the Chatbot to a live team member and pass key information about the conversation – just like a ‘warm transfer’
• Provide Pro-Active Bot Intelligence that serves up the bot based on visitor activities, customer profiles, previous interactions, etc.

What's Included:

• Out of the box UI templates (customizable)
• Reports/Dashboards in Salesforce for Sales and Service