Qlue

Qlue is a conversational service platform that enables organizations to provide messaging channels for their consumers to communicate with the business.

Key features.

• An intuitive interface that intelligently combines automation with agent-assisted service to create a single unified channel for consumers to engage with support. The solution can transfer seamlessly between automation to live-chat and back to automation with full context.
• Powerful conversation modeling tools that allow business users to rapidly define and deploy conversation journeys or “topics”. Purely declarative solution, that enables implementing complex multi- step processes.
• Support for a range of messaging platforms that include an embeddable native iOS/Android client, Facebook Messenger, iMessage, SMS.
• Pre-built enterprise connectors to integrate with existing support systems, content management, and enterprise applications. Deep integration with Service Cloud & Live Agent.
• Intelligence that allows the enterprise to continually improve the quality of service and interactions through the use of natural language processing, advanced machine learning, and artificial intelligence.