b+s Connects for Salesforce Voice
Cisco Contact Center Integration
By Bucher + SuterAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $35 per user per month
- Listed since
- 2021
About b+s Connects for Salesforce Voice
Cisco Contact Center integration for Salesforce Voice
Placing Cisco Contact Center interaction and agent state control inside of Salesforce Voice streamlines contact handling and means that agents won’t have to spend time flicking between applications when searching for information — fast service means happy customers.
Easy to configure and even easier to use, this transparent and powerful omnichannel CTI solution is the smart choice when choosing a Cisco Contact Center telephony connector for Salesforce Voice.
Highlights
- Efficient, attentive agents are the benchmark of your contact center team. Turn them all into super-agents with a single pane of glass view and let them focus on delivering exceptional customer experiences.
- Get your calls to the right agent, at the right time with Cisco's intelligent routing.
- Support for Cisco's transcription services, empower Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.
- Your customer data resides in Salesforce. For a truly 360-degree view, their call data should too! Know the full customer journey with b+s Connects.
- With WebRTC support, agents can take calls directly in Salesforce. It’s a cleaner setup that simplifies onboarding and supports remote work without compromise.
Screenshots
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Pricing
Paid, from $35 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $35 per user | Monthly |
Actual connector pricing and discounts are dependent on deployment model and license volume. Please contact Bucher + Suter for a price, quotation, and demonstration.
The publisher offers discounts.
Compatibility
- Works with
- Financial Services Cloud
- Health Cloud
- Government Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on June 22, 2021
- Industries
- Horizontal Product
- Languages
- English
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