CFSuite for Salesforce
Local Government Public Sector Solutions Accelerator
By Ennovative Pty LtdCustomer Service
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Paid
- From 10 AUD per user per month
- Listed since
- 2023
About CFSuite for Salesforce
Empowering councils to lead customer experience through AI-powered delivery
CFSuite empowers Local Council’s to live up to their customer experience ambitions and win back their customers’ hearts and minds.
CFSuite leverages Salesforce capabilities and functionality whilst providing a more tailored Council experience to help accelerate, and de-risk your implementation.
Key features include:
- Customer Relationship Management - Provide enhanced service with your customers information and interaction history at the finger tips. Oh and say goodbye to duplicates!
- Customer Service Requests - Capture what matters from your customers and seamlessly triage it through to the right team for actioning. Your teams will love CFSuite.
- Workflows & Process Automation - Capture what matters from your customers and seamlessly triage it through to the right team for actioning. Your teams will love CFSuite.
- Self Service Portal - Let your customers interact with you on their own terms, from any device and from anywhere. All from your own fully branded portal.
- Customer communications - Keep your customers in the loop as your customer communications are taken to the next level using email and SMS.
Plus much more!
Highlights
- Replace your ERP's request management module with CFSuite Request — delivering AI-ready triage, unified customer view, and modern case management built natively on Public Sector Solutions.
- Go live faster with pre-built council request workflows, automated notifications via email and SMS, and intelligent routing — all configured for Local Government service patterns out of the box.
- Enable CFSuite Payments to unify rates, property tax, debtors, and infringement payments into one portal — with instalment plans, revenue recovery tools, and ERP-connected reconciliation built in.
- Activate CFSuite Engagement for CSAT surveys, community consultation hubs, and resident communications — giving councils a single engagement platform connected to their CRM and service data.
- Extend your platform with CFSuite add-on modules including VenueHub for facility bookings and POS, Smart Forms, Bulky Waste management, and the MyLocalGov resident identity layer.
- Integrate with your council tech stack through supported connectors for TechnologyOne, Civica Authority, Infor Pathway, ReadyTech Altus, Assetic, ESRI, SharePoint, and more — stable, upgrade-safe, and maintained.
Screenshots
Image 1 of 6
Pricing
Paid, from 10 AUD per user per month.
| Plan | Price | Billed |
|---|---|---|
| Starter | A$10 per user | Monthly |
| Growth | A$15 per user | Monthly |
| Accelerate | A$20 per user | Monthly |
Our pricing model comprises of three parts. Implementation Services and CFSuite Software Subscription procured from Ennovative, and Salesforce licenses procured directly from Salesforce.
Compatibility
- Works with
- Service Cloud
- Experience Cloud
- Requires
- Service Cloud
- Experience Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on December 14, 2021
- Industries
- Public Sector
- Languages
- English
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