Interactive Knowledge Base INTRA

The app is formed by two objects: Front object and Back-end object.

a) Front Object: provides access to the knowledge base to all the users. User access is granted based on Language (Markets) and Knowledge Fields. The app can work in more than 90 languages but Sentiment analysis only works with a limited number (see Additional information). It incorporates a training mode.

b) Back-end object, that allows users to create the required structure and contents:

• Knowledge Fields,
• Categories,
• Articles,
• Departments.
• Users.
• Training plans

Once an article is created, it can be translated to any other language chosen when configuring the app for installation.

The workflow process controls how and when an article is visible in the front object, with three levels of approval.

There are 8 different types of user with different capabilities in terms of access, content management and analysis.

Day-to-day monitoring is available on the Dashboard section, that provides high level visibility to managers and executives.

The app takes advantage of data provided by user to benchmark and rank both content and creators allowing a proper management of the information and usage.