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Salesforce SMS

#1 Salesforce Text Messaging App

By HeymarketAgent Productivity

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Rating
4.9
Reviews
25
Pricing
Paid
From $7.5 per user per month
Listed since
2019

About Salesforce SMS

Securely send SMS, MMS, and email directly from Salesforce with Heymarket.

More Powerful Heymarket Features:

Essentials

  • New or existing phone numbers
  • One-click domain setup
  • SMS, email, MMS support
  • Bring your own landline number or from any carrier
  • Call forwarding
  • Unlimited contacts
  • AI-assisted text messaging and email

Outbound Communication

  • Templates
  • List broadcasts
  • Campaigns
  • Outreach reports
  • List segmentation
  • Automations

Surveys, Reports, and Analytics

  • CSAT surveys
  • Track both email and texting on the message object for Salesforce reports
  • Message volume reports
  • Team productivity reports
  • Customer sentiment reports

Security and Compliance

  • SAML-based SSO
  • Hide PII
  • Custom user roles and permissions
  • SSL security
  • Opt-in management
  • SOC 2 Type 2 compliant
  • HIPAA compliant

Heymarket's customers report a 78.4% faster Time to Go Live and 61% faster Estimated ROI compared to other solutions in our category (source: G2).

Heymarket's Ratings in Conversational Customer Engagement category: 94% rating for Ease of Use 96% rating for Seamless Escalation 98% rating for Multipurpose Engagement 98% rating for Simultaneous Multichannel

Highlights

  • Text and Email Where You Work in Salesforce -Text and email from Leads, contacts, campaigns, accounts, opportunities, and custom objects -Use a handy utility bar to start conversations with any Salesforce Object record -Include SMS and emails in reports
  • Extend Your Reach with AI-Assisted Conversations -AI translation and auto-replies -One-click message refinement -Contextual thread summaries -Knowledge base-based auto replies
  • Engage Customers by Adding Texting and Email to Flows -Add texting and email to Flows and Process Builder to automatically engage leads and customers -Create workflows based on customer communication behavior, attributes, and messages
  • Automate Your Text Messaging and Email -Precision Triggers: Instant messaging via keywords or behavior. -Lifecycle Ops: Auto-segment contacts and enroll in nurture flows. -Smart Workflows: Rank priorities to execute mission-critical logic first.
  • Reach More People With 2-Way Bulk Texting and Email -Send targeted bulk SMS, MMS, and email directly to List Views -Send surveys to measure CSAT and get instant feedback -Segment contacts based on preferences -Nurture leads with omnichannel campaigns
  • Improve Team Productivity by 10x -Automatically route and assign texts and emails to the right agent -Collaborate directly on conversation threads with private comments and Salesforce native notifications -Stay on task with reminders
  • Expedite Communications -Set auto replies during and after business hours -Schedule follow-ups and appointment reminders -Expedite paperwork with picture messages -Teams that use Heymarket improve response rates by 4x
  • Work Better Together with Group Text Messaging -Chat with multiple contacts at the same time in a single, easy-to-manage conversation -Allow contacts to initiate group messages and respond to incoming texts -Send and receive group texts from Salesforce
  • Meet Customers Where They Are with Web Chat, SMS, and Email -Give customers an easy path to start conversations on your website -Respond over chat or follow up without leaving Salesforce -Gather contact details on Heymarket forms that sync to SFDC

Screenshots

Heymarket works with all Salesforce objects. Send and receive texts and emails anywhere you work.

Image 1 of 15

Heymarket works with all Salesforce objects. Send and receive texts and emails anywhere you work.

Pricing

Paid, from $7.5 per user per month.

Salesforce SMS plans
PlanPriceBilled
Default Plan$7.5 per userMonthly

Subscription to Heymarket.com services is needed to exchange messages beyond the TRIAL period. Please contact help@heymarket.com for more details.

Compatibility

Requires
  • Sales Cloud
  • Service Cloud
Salesforce editions
  • Enterprise
  • Unlimited
  • Performance
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on February 13, 2023
Industries
  • Healthcare & Life Sciences
  • Professional Services
  • Retail
Languages
  • English

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