VirtuOz Intelligent Virtual Agent for Salesforce
By Nuance CorporationCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- Listed since
- 2011
About VirtuOz Intelligent Virtual Agent for Salesforce
Virtual agents for online marketing, sales, and support.
Intelligent Virtual Agents (IVA) provide a new channel for online marketing, sales, and support, optimized for engaging today’s web-savvy consumer. Available on the Web, mobile devices, and social media, an IVA is a digital persona that emulates your best marketing, sales, and support professionals to provide convenient, timely, automated assistance for a high quality customer experience while lowering operating costs.
VirtuOz for Salesforce allows you to:
- Engage: Connect with consumers via the entry point that they prefer.
- Converse: Rapidly and accurately identify consumer issues in a personalized, conversational style—powered by patent pending natural language processing.
- Respond: Address consumer needs with an 80% or higher resolution rate.
- Channel: When appropriate, direct consumers to the right human-assisted channel for 100% resolution.
- Listen: Increase insight into consumer issues and behaviors and implement continuous improvements to content.
- Measure: Monitor ROI and KPIs to improve the performance of your IVA as it takes on a broader mission and role in your CRM suite.
Highlights
- Provide a self-service channel—accessible 24/7 on the Web, mobile devices, and social media at one-tenth the cost of human-assisted channels.
- Engage, converse, respond, and listen to consumers to improve conversion rates, increase average order value, drive customer satisfaction and retention, and lower operating costs.
- Integrate with Salesforce CRM and Service Cloud to deliver a personalized channel with automatic case creation to improve CSR productivity and deliver faster resolution of customer issues.
Screenshots
Image 1 of 6
Pricing
Paid.
Annual subscription based on conversation volume. Subscription includes hosting, maintenance and monthly virtual agent optimization services for continuous virtual agent performance. Additional one-time set-up fees apply.
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 23, 2011
- Languages
- English
- French
- German
- Spanish
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