Empolis Industrial Knowledge for Salesforce®
By Empolis Information Management GmbHCustomer Service
- Rating
- 5.0
- Reviews
- 3
- Pricing
- Paid
- From €9.5 per user per month
- Listed since
- 2015
About Empolis Industrial Knowledge for Salesforce®
Measurably better service thanks to intelligent knowledge management
Empolis Industrial Knowledge for Salesforce enhances your Service Cloud with valuable service expertise, helping your agents solve customer cases more quickly and efficiently. Within the integrated sidebar, employees easily access intelligent search functions or decision trees. With digitalized expert knowledge at hand, they are simply guided to solutions for complex problems.
By adding Empolis Industrial Knowledge to your service portal, your customer service is not only substantially improved, but it also becomes a job to work with. The intelligent extension provides access to all information within your service organization in just a few clicks. Decision trees and semantic search make troubleshooting extremely fast and optimize the first fix rate. This results in 31% shorter processing times and 43% fewer escalations to 2nd level support.
Deliver better customer service with the all-in-one intelligent knowledge platform Empolis Industrial Knowledge.
Highlights
- OUTSTANDING SEARCH RESULTS WITHOUT DETOURS AI-based intelligent search function guides agents directly to the information needed, while seamless integration of any data source eliminates the burden of switching between various systems.
- HIGHER FIRST TIME FIX RATES THANKS TO DIGITALIZED EXPERTISE Interactive, guided troubleshooting effectively narrows down the problem and illustrates step-by-step how it is solved and turns inexperienced staff into experts within mere minutes.
- FASTER SERVICE SUPPORT WITH SEAMLESS INTEGRATION Delivering all information via an API interface, even if data sources reside outside of Salesforce. Semantic search based on customer cases highlights the relevant text passages in service documents.
Screenshots
Image 1 of 5
Pricing
Paid, from €9.5 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | €9.5 per user | Monthly |
Empolis Industrial Knowledge© is required and must be purchased externally. This is the only way the Salesforce integration works.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Experience Cloud
- Requires
- Sales Cloud
- Service Cloud
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on December 20, 2021
- Languages
- English
- German
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