Red Box AI Bridge for Salesforce Einstein and Red Box Voice Data Controller

Red Box is a leading dedicated voice specialist, with an open and connected platform that records and transcribes 'AI-ready' voice communications from 55+ systems including telephony, UC, mobile, trading, radio & contact centre platforms.

We are trusted by leading organisations for recording across financial, contact centre, government & public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) & we capture and secure millions of calls daily.

The Red Box AI bridge provides 'AI-Ready' calls for Einstein Call Coaching to reason over to optimise sales performance, whilst our Voice Data Controller Application supports organisations in understanding the true Voice of the Customer and in getting that 360 degree customer view.

Fast and accurate text representation of audio conversations provides a unique data set that delivers insight, supporting KYC strategies and enabling accurate reporting for sales, contact centre, customer service, marketing & compliance functions.

Full ownership & control of captured data stored within your chosen on-premise, cloud or hybrid environment.