Glance Cobrowse
By GlanceAgent Productivity
- Rating
- 4.9
- Reviews
- 185
- Pricing
- Paid
- From $35 per user per month
- Listed since
- 2010
About Glance Cobrowse
Instant cobrowse at the moment of AI-to-human agent handoffs
A top five bank in the U.S. assists an estimated 1 in 4 customers in completing various online transactions, such as opening accounts, depositing checks, applying for loans, and more, across multiple domains on both desktops and mobile devices.
A top wealth management company advises over 50 million individuals with financial planning, advice, and educational resources, guiding them during mobile app and website interactions on how to make their goals a reality.
A top health insurance provider with 2.5 million members enables direct employees and third-party approved brokers to guide the shopping experience and enrollment process for individuals new to Medicare.
A leading financial services software provider offers live CPAs on demand from within their tax preparation and bookkeeping software, resulting in a $1B+ product services offering.
A leading restaurant point-of-sale solution provider delivers remote onboarding, training, device troubleshooting, and support, resulting in faster time to value, lower support expenses, and 20% higher CSAT ratings.
Highlights
- Tap in to signals from Agentforce (complexity, interaction value, customer profile) to auto-start Glance when AI hands off to a human agent.
- Launch Glance from any Salesforce object in Service, Sales, Experience, Industry Clouds, or Chat to instantly connect with customers in apps, portals, or websites.
- Cobrowse on websites to highlight, gesture, scroll, and guide across content, PDFs, and domains. Mask or redact sensitive data, fields, elements, or pages.
- Advanced cobrowsing supports secure document sharing, multi-user sessions, seamless screen sharing, and video.
- Cobrowse in mobile apps to highlight, gesture, add video, and mask sensitive fields, elements, or screens.
- Let customers live stream from their mobile camera for real-time context and support.
- Glance meets strict data privacy and security standards, verified by highly-regulated Fortune 500 companies.
- Glance scales reliably during critical times like holiday shopping, open enrollment, and tax season, without loss in quality.
- Use for consultative sales, onboarding, training, support, advisory services, and personalized assistance.
Screenshots
Image 1 of 12
Pricing
Paid, from $35 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $35 per user | Monthly |
Prices start at $35/user/month and depend on services & configuration.
Compatibility
- Works with
- Sales Cloud
- Experience Cloud
- Financial Services Cloud
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on June 21, 2019
- Industries
- Financial Services
- Healthcare & Life Sciences
- High Tech
- Languages
- English
- French
- German
- Italian
- Portuguese
- Spanish
More Agent Productivity apps
The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.