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Mindsay

Customer Service Chatbot and Agent Handover

By MindsayCustomer Service

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Rating
5.0
Reviews
2
Pricing
Paid
From $2,000 per company per month
Listed since
2020

About Mindsay

Provide one-to-one customer experiences at scale

Mindsay is a leading Conversational AI solution. Our AI-powered chatbots let companies provide always-on support to quickly resolve customer requests. With the help of natural language processing (NLP) technology, our bots understand your customers, no matter which language they speak.

  • Automate your customer-facing processes, from simple FAQs to complex transactions
  • Respond to customers with images, maps, videos, and more
  • Speak to your customers in 110 languages
  • Seamlessly handover to a human agent

Highlights

  • GET QUICK RESULTS Create a bot in 4 weeks. Our virtual assistants are already trained using 100,000s of industry-specific conversations so it can answer your most frequently asked questions from day 1.
  • EASY MAINTENANCE Build your chatbot and monitor its performance on a user-friendly chatbot platform. Easily update bots, connect to new channels, and track KPIs without any help from your IT department.
  • SEAMLESSLY HAND OVER TO HUMAN AGENT Mindsay's integration with Salesforce allows agent handover by creating a case or through Live Chat.

Screenshots

Automate and Enhance Customer Service with Mindsay and Salesforce

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Automate and Enhance Customer Service with Mindsay and Salesforce

Pricing

Paid, from $2,000 per company per month.

Mindsay plans
PlanPriceBilled
Default Plan$2,000 per companyMonthly

Mindsay’s business model is flexible and adapts to any operating model. We provide three pricing models to ensure you’ll benefit from the lowest total cost of ownership.

Compatibility

Salesforce editions
  • Essentials
  • Professional
  • Enterprise
  • Unlimited
  • Performance
  • Developer
  • Salesforce Platform
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on September 11, 2020
Languages
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Danish
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Chinese (China)
  • Spanish
  • Swedish
  • Thai
  • Chinese (Taiwan)

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