Coosto for Salesforce

The entire customer journey displayed in one system.

Increase efficiency and quality of customer service by combining the power of social media data and the #1 CRM system. With the integration of Coosto and Salesforce all your social media customer conversations will be updated and synchronized automatically in Salesforce CRM. Creating one overview of your customer contact moments and ensuring a smooth work process by connecting with all customer contact points.

Key benefits 360-degree view per customer Better customer replies due to conversation view Time saving replies with the quick reply functionality Workflow and KPI statistics in either Salesforce or Coosto Automatic context labeling per case for topic driven metrics Automatic realtime synchronization between Salesforce and Coosto Seamless connection between the social media platforms Coosto and Salesforce.

Easy to integrate The app can be installed directly from Salesforce AppExchange. It works in both Salesforce Service Cloud and in Sales Cloud. The app enables you to view all interactions with customers on social media in Salesforce. Contact your Coosto Sales representative to connect the app to Coosto.