Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
By Consilium Software IncCustomer Service
- Rating
- 5.0
- Reviews
- 10
- Pricing
- Paid
- From $10 per user per month
- Listed since
- 2014
About Consilium UniAgent™ AIPro CTI connector for Cisco, Genesys & AWS Contact Center
SalesforceLightning,Omnichannel,SocialMedia,Email,Chat,SSO,VoiceRecording
New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus.
Features at glance
- Inbound + Outbound Blended Handling
- CRM screen pop on call ringing event.
- Call activity saving to CRM
- Click to call from CRM
- Presence list
- Missed call details
- Agent statistics (AHT, Call handled, AVG handled time)
- Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf)
- Omnichannel Integration (Email, Chat, SMS, etc.)
- Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.)
- Digital Interactions (AI Bot integration)
- Transcript posting to CRM
- Social Media Integration
Highlights
- Email, Chat, and Social Media: - Agents can handle voice, email, chat, and social media interactions seamlessly using UniAgent as a single platform. Interactions can be prioritized based on criticality with respect to time.
- Blended Experience: - UniAgent™ CRM-CTI connector can handle both Inbound and Outbound campaign without switching application/screen Supervisor Features: Supervisors can monitor agents with features like silent monitoring, barge-in, and team messaging.
- Omnichannel Support: The system integrates multiple digital channels, including email, chat, and SMS. Automated CRM Functions: Key features include automatic screen pops on incoming calls and click-to-call functionality from within the CRM.
Screenshots and videos
Video 1 of 5
Pricing
Paid, from $10 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $10 per user | Monthly |
For additional information on pricing structure, please contact us at sales-support@consiliuminc.com
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Health Cloud
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on February 10, 2014
- Industries
- Financial Services
- Government
- Healthcare & Life Sciences
- Languages
- English
- French
- German
- Russian
- Chinese (China)
- Spanish
- Chinese (Taiwan)
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