Virtual Call Centre by CloudSteer

Virtual Call Center is an amazing solution for managing your inbound, outbound or even the missed calls with call recordings, built natively on Force.com. It automates record creation without any user inputs, be it a lead, case or any custom object. VCC overcomes the challenge of user dependency with sure shot adoption. VCC can simply integrate with most phone line service providers. Has an extremely user friendly UI to configure any call forwarding logic, even when users are not logged in, automatically capturing each call, record creation and call recording in mp3 files within Salesforce.com file storage.