Coveo for Salesforce
AI-Powered Search, Recommendations & Generative Answering
By CoveoAgent Productivity
- Rating
- 5.0
- Reviews
- 62
- Pricing
- Paid
- From $100,000 per company per year
- Listed since
- 2013
About Coveo for Salesforce
Maximize Your Salesforce Investment
Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint.
AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction.
Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata.
Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.
Highlights
- UNIFIED ACCESS ACROSS CLOUDS ➡ Connect knowledge from 30+ data sources and 100+ systems across Salesforce Clouds (Sales, Service, Commerce, Experience, etc.).
- RELEVANT GENERATIVE ANSWERING ➡ Automate customer support with AI-generated answers, improving case deflection by up to 20% and increasing call center efficiency.
- OPTIMIZED PRODUCT DISCOVERY ➡ Enhance commerce experiences with predictive search, faceting, and personalized recommendations to drive conversions.
Screenshots and videos
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Pricing
Paid, from $100,000 per company per year.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $100,000 per company | Yearly |
See more details at Coveo.com/pricing
The publisher offers discounts.
Compatibility
- Works with
- Service Cloud
- Experience Cloud
- Financial Services Cloud
- Requires
- Platform Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 7, 2023
- Industries
- Horizontal Product
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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