Smarter Documentation, Instant Answers
By Document360 LimitedAgent Productivity
- Rating
- 3.0
- Reviews
- 2
- Pricing
- Paid
- Listed since
- 2022
About Smarter Documentation, Instant Answers
Enhance customer relations on Salesforce with Document360 Knowledge base
Document360 integration within the Salesforce console enhances and equips your support agents with a robust Knowledge base while serving customers.
Here's what you can expect from the Document360 app:
- Easy setup and integration with API keys
- Quick access to your knowledge base articles
- Create Knowledge base articles from Salesforce
- Intuitive search across workspaces and languages
- Smart recommendations for 'Cases' specific articles
- Handy article content or link sharing in responses
Highlights
- INTEGRATED CONTENT SEARCH Search across the integrated Knowledge base articles using the powerful Document360 search. Your support agents don't have to jump to a new window to read the article content and respond to the cases or ticket conversations.
- QUICK SHARE EXCERPTS AND LINKS Share links to Document360 Knowledge base articles or content in the support responses and conversations. Help your customer resolve issues and maximize your support agents' productivity using the in-app article preview.
- SMART ARTICLE RECOMMENDATIONS Document360 automatically fetches articles related to your 'Cases' and displays these articles in a dedicated 'Recommended' tab. The articles are fetched based on the keyword in the "Subject" of the Case.
- DRAFT ARTICLE FROM SALESFORCE Support agents can create articles for your integrated Knowledge base from the Salesforce environment. Save time and record crucial information in articles that can be reviewed and published later on Document360.
Screenshots and videos
Pricing
Paid.
In addition to the Document360 subscription, customers will need to acquire the Salesforce add-on at a cost of $500 per month per project. For more information please check https://document360.com/pricing/ or contact us partners@document360.com
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 25, 2022
- Industries
- Communications
- Financial Services
- High Tech
- Languages
- English
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